Transform Your Home with Professional DIY Solutions

1. Acceptance of Terms

By accessing and using DIY Project Experts services, you accept and agree to be bound by the terms and provision of this agreement.

2. Product Information

We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

3. Pricing and Payment

All prices are subject to change without notice. Payment is required at the time of purchase. We accept major credit cards and secure payment methods.

4. Shipping and Delivery

Shipping times are estimates and may vary. We are not responsible for delays caused by shipping carriers or customs processing.

5. Returns and Refunds

We offer a 30-day return policy for unused items in original packaging. Custom or personalized items may not be returnable.

6. Warranties

Products come with manufacturer warranties as specified. We provide additional warranty coverage as detailed in product descriptions.

7. Limitation of Liability

Our liability is limited to the purchase price of products. We are not liable for consequential, incidental, or indirect damages.

8. User Conduct

Users must comply with all applicable laws and regulations. Misuse of our services may result in account termination.

9. Intellectual Property

All content, trademarks, and intellectual property on this site are owned by DIY Project Experts or our licensors.

10. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

Last Updated: December 2024

Contact: For questions about these terms, contact us at [email protected]

1. Information We Collect

We collect information you provide directly, such as when you create an account, make a purchase, or contact us. This includes name, email, phone number, address, and payment information.

2. How We Use Your Information

We use your information to process orders, provide customer service, send marketing communications (with consent), improve our services, and comply with legal obligations.

3. Information Sharing

We do not sell personal information. We may share information with service providers, payment processors, shipping companies, and as required by law.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser settings.

6. Your Rights (GDPR)

EU residents have rights to access, rectify, erase, restrict processing, data portability, and object to processing of personal data.

7. Data Retention

We retain personal information for as long as necessary to fulfill purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. International Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected]

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better functionality and understand how our site is used.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and site performance.

Marketing Cookies

These cookies track your browsing habits to show you relevant advertisements and measure the effectiveness of our marketing campaigns.

Functional Cookies

These cookies remember your preferences and settings to provide enhanced, personalized features.

Third-Party Cookies

We may use third-party services like Google Analytics, Facebook Pixel, and payment processors that set their own cookies.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Last Updated: December 2024

Digital Millennium Copyright Act (DMCA) Policy

DIY Project Experts respects intellectual property rights and expects our users to do the same.

Copyright Infringement Notification

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material and its location on our site
• Your contact information (address, telephone number, email address)
• A statement that you have a good faith belief that the use is not authorized
• A statement under penalty of perjury that the information is accurate

Designated DMCA Agent

Name: DMCA Agent
Email: [email protected]
Address: 2847 NW Industrial Street, Portland, OR 97210, USA

Counter-Notification

If you believe your content was removed due to a mistake or misidentification, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers in appropriate circumstances.

Last Updated: December 2024

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

Your Rights Include:

1. Right to Access

You have the right to request access to your personal data and receive information about how we process it.

2. Right to Rectification

You can request correction of inaccurate or incomplete personal data.

3. Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances.

4. Right to Restrict Processing

You can request limitation of processing of your personal data in specific situations.

5. Right to Data Portability

You can request transfer of your data to another service provider in a machine-readable format.

6. Right to Object

You can object to processing of your personal data for direct marketing or other purposes based on legitimate interests.

7. Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: To operate and improve our business
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws

Data Processing Activities

We process personal data for order processing, customer service, marketing (with consent), website analytics, and legal compliance.

Data Sharing

We share data with service providers, payment processors, shipping companies, and as required by law. We do not sell personal data.

International Transfers

Data may be transferred outside the EEA to countries with adequate protection or under appropriate safeguards.

Data Retention

We retain personal data for as long as necessary for the purposes outlined in our Privacy Policy, typically:

• Customer account data: Until account closure plus 7 years for legal requirements
• Order data: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn

Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: "GDPR Request - [Your Name]"

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing violates GDPR.

Last Updated: December 2024